Privacy Policy
Effective Date: August 11, 2026
Advanced Imaging Services, Inc. (“Advanced Imaging Services,” “AIS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, how we use it, how we may disclose it, and the choices available to you when you interact with our website, services, and communications.
Information We Collect
Depending on how you interact with Advanced Imaging Services, we may collect the following types of information:
Contact Information
Name
Telephone or mobile phone number
Email address
Mailing or business address
Service and Request Information
Information submitted when requesting, scheduling, coordinating, or inquiring about imaging services
Facility, provider, or organization information
Information contained in customer service inquiries or communications
Appointment, order, or service-related information
Health and Healthcare Information
When applicable to the services we provide, AIS may receive or process health-related information necessary to arrange or provide diagnostic imaging services. Health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) is handled in accordance with applicable federal and state healthcare privacy requirements.
Website and Technical Information
When you visit our website, certain information may be collected automatically, such as:
Internet Protocol (IP) address
Browser and device information
Pages visited
Date and time of access
Referring website
Cookies and similar website technologies
How We Use Personal Information
AIS may use personal information to:
Provide, coordinate, schedule, and support our imaging services
Communicate with patients, customers, healthcare providers, facilities, and other authorized parties
Respond to questions and customer service requests
Send appointment reminders, scheduling messages, service updates, order notifications, and other service-related communications
Process billing, payment, insurance, or administrative functions when applicable
Operate, maintain, secure, and improve our website and services
Maintain appropriate business and healthcare records
Detect or prevent fraud, misuse, security incidents, or other unlawful activity
Comply with applicable laws, regulations, legal processes, and governmental requirements
How We Share Personal Information
AIS does not sell personal information.
We may disclose personal information when reasonably necessary to provide our services or operate our business, including to:
Healthcare providers, healthcare facilities, and other parties involved in providing or coordinating authorized healthcare services
Insurance companies, health plans, billing organizations, or other payors when necessary for payment or healthcare operations
Vendors and service providers that perform services on our behalf
Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law
Other parties when authorized or requested by the individual to whom the information relates
Service providers that handle information on our behalf are expected to use the information only as necessary to provide the applicable services and subject to applicable privacy and confidentiality requirements.
SMS Privacy
Advanced Imaging Services may offer SMS/text messaging for customer care and service-related communications, including appointment scheduling and reminders, service coordination, order or exam status notifications, and account or customer support communications.
SMS consent is not shared with third parties or affiliates.
AIS does not sell, rent, or provide mobile phone numbers, SMS opt-in information, or SMS consent to third parties or affiliates for marketing or promotional purposes.
Information obtained through our SMS program will be used only as reasonably necessary to provide and support communications between AIS and the recipient and to operate the SMS service.
Participation in the AIS SMS program is voluntary. Consent to receive SMS messages is not a condition of purchasing or receiving services from Advanced Imaging Services unless otherwise specifically required for a requested communication service.
Message frequency may vary.
Message and data rates may apply.
To opt out of SMS messages at any time, reply STOP.
For assistance, reply HELP or visit our website at https://www.aisxray.com.
Additional SMS terms are available at:
https://www.aisxray.com/sms-terms
Cookies and Website Technologies
Our website may use cookies and similar technologies that help the website function, understand website usage, improve performance, and maintain security.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.
Data Security
AIS uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
No internet transmission or electronic storage system can be guaranteed to be completely secure, however, and users should use appropriate care when transmitting sensitive information electronically.
Data Retention
AIS retains personal information for as long as reasonably necessary to provide services, fulfill the purposes described in this Privacy Policy, meet healthcare and business recordkeeping obligations, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.
Children's Privacy
Our website and SMS program are not directed toward children for the purpose of collecting personal information independently from a parent, guardian, healthcare provider, or other authorized individual.
Your Choices
You may contact AIS regarding personal information you have provided to us or to request that we update or correct your contact information, subject to applicable legal, healthcare, and record-retention requirements.
You may withdraw consent to receive SMS messages at any time by replying STOP.
Changes to This Privacy Policy
AIS may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements. The effective date shown at the top of this page indicates when this Privacy Policy was last updated.
Contact Us
Questions about this Privacy Policy or AIS privacy practices may be directed to:
Advanced Imaging Services, Inc.
5501 Grissom Rd
San Antonio, TX 78238
Email: info@aisxray.com
Phone: (210) 684-0409
Website: https://www.aisxray.com
SMS Terms and Conditions
For additional information regarding our SMS messaging program, please review our SMS Terms and Conditions: